How to Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
1. Please email customerservice@zadadirect.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Zada,
Unit 3, Hawthorne Business Park,
135 Granville Road,
London, United Kingdom, NW2 1PE
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some items can not be returned if they are opened.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
1. Please email customerservice@zadadirect.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Zada,
Unit 3, Hawthorne Business Park,
135 Granville Road,
London, United Kingdom, NW2 1PE
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some items can not be returned if they are opened.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.